Return & Exchange Policy

At Elvaa, we strive to ensure that you are fully satisfied with your purchase. Due to the nature of our products (lingerie and undergarments), we have a careful return and exchange policy to maintain hygiene and quality standards.

1. Exchange Policy

We offer exchanges under the following conditions:

• The item must be unused, unworn, and in original packaging
• Exchange request must be made within 3 days of delivery
• The product must not be damaged or altered in any way

You can exchange items for:

• Size issues
• Wrong item received
• Defective product

2. Return Policy

For hygiene reasons, we do not offer returns on lingerie and undergarments unless:

• You received a damaged or defective item
• You received the wrong product

3. How to Request an Exchange

To request an exchange, simply contact us through our WhatsApp button available on the website.

Kindly provide:

• Your order number
• Clear pictures of the product
• Reason for exchange

Our team will guide you through the next steps.

4. Important Notes

• Items without original tags/packaging will not be accepted
• Delivery charges for exchange may apply
• Sale items are non-exchangeable